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Q2: Does explainability necessarily enhance users' trust in AI?
- outcome
- Xue Zhirong is a designer, engineer, and author of several books; Founder of the Design Open Source Community, Co-founder of MiX Copilot; Committed to making the world a better place with design and technology. This knowledge base will update AI, HCI and other content, including news, papers, presentations, sharing, etc.
- The Interpretability of Artificial Intelligence and the Impact of Outcome Feedback on Trust: A Comparative Study | Xue Zhirong's knowledge base
- Problem finding
- User experience
- The researchers conducted two sets of experiments ("Predict the speed-dating outcomes and get up to $6 (takes less than 20 min)" and a similar Prolific experiment) in which participants interacted with the AI system in a task of predicting the outcome of a dating to explore the impact of model explainability and feedback on user trust in AI and prediction accuracy. The results show that although explainability (e.g., global and local interpretation) does not significantly improve trust, feedback can most consistently and significantly improve behavioral trust. However, increased trust does not necessarily lead to the same level of performance gains, i.e., there is a "trust-performance paradox". Exploratory analysis reveals the mechanisms behind this phenomenon.
- solution
- MIT Licensed | Copyright © 2024-present Zhirong Xue's knowledge base
- A1: According to research, feedback (e.g. result output) is a key factor influencing user trust. It is the most significant and reliable way to increase user trust in AI behavior.